Before you decide
- Compatibility depends on the software, version and required functions.
- Counter payments, table billing and handheld ordering are separate capabilities.
- Agree setup responsibilities, charges and a test plan before installation.
Start with the way customers pay
A portable terminal does not automatically provide integrated table billing. Equally, a counter-payment connection does not confirm handheld ordering support.
| Requirement | What to confirm |
|---|---|
| Pay at Counter | The till sends the sale amount to the terminal. Check how completed, declined and cancelled payments are recorded. |
| Pay at Table | Check support for retrieving the bill, splitting payments and gratuities on the terminal for your exact EPOS setup. |
| Handheld ordering | Ask whether ordering is supported separately, which devices it needs and which software functions are available. |
| Standalone payments | Amounts are entered on the terminal manually. Agree how staff will record and reconcile those payments. |
Five details that make the check useful
- The EPOS supplier and exact product name, not just the business name of your installer.
- The software version and whether the system is installed locally or accessed through a cloud service.
- The number of tills, payment points and premises involved.
- The functions you need: counter payments, table billing, gratuities, split payments or ordering.
- Your current terminals, connectivity and preferred timing.
Agree who does what
Before choosing a setup, ask for confirmation of who will configure the EPOS, who will configure the payment connection, and who supports each part afterwards. Request any setup, licence or ongoing integration charges in writing.
The payment team and your EPOS provider should agree the supported combination. Healco can coordinate that conversation; we do not assume every EPOS product or version is compatible.
Test the workflow your team actually uses
- Follow the agreed process to test an ordinary sale and receipt.
- Check a cancelled or declined transaction so staff know what remains unpaid.
- Where supported, test refunds, split bills and gratuities.
- Confirm the payment status appears correctly in the till and check reconciliation.
- Agree the fallback process and support contact for a connection problem.
A test plan checks your chosen setup. It is not a promise that every listed function is supported.
What to send Healco
Start with the supplier, product name, version and functions you need. We will discuss the options and involve the EPOS provider where a compatibility check is required.
Do not send passwords, payment-card details or customer records. The initial check needs information about the system and workflow, not your customer list.
Common questions
Is my EPOS supported if it appears on a provider’s integration list?
A listing is a useful starting point. Still confirm the exact software version, terminal combination and functions with the provider before agreeing the setup.
Is Pay at Table the same as handheld ordering?
No. Table billing and payment functions are distinct from taking new orders on a handheld device. Confirm each required capability separately.
Does integration remove the need to reconcile takings?
No. A supported connection can reduce manual entry and help match payments, but the business should still follow its normal checks and reconciliation process.
Sources and next reading
Provider information checked 24 September 2026. Confirm the rates, terms and available features for your business in the written proposal.