Before you decide
- Check your existing payment and terminal agreements separately.
- Confirm the new proposal and integration before setting a changeover date.
- Keep a clear plan for final bills, equipment returns and payment support.
1. Check what you have agreed already
Find the payment-processing agreement and any separate terminal rental or EPOS agreement. Write down the contract end dates, notice periods and who needs to receive notice. Request a written cancellation figure from the current provider if a charge may apply.
- Which agreement covers processing, and which covers the terminal?
- What notice is required, and how must it be delivered?
- Does equipment need to be returned, and how is its return acknowledged?
- Are there separate integration licences or support agreements?
2. Compare the full written proposal
Use the same trading figures to compare the existing and proposed costs. Check payment rates, transaction fees, terminal rental and other applicable charges. Agree how many terminals are needed and how takings reach your bank account.
If a contribution towards exit costs is offered, confirm eligibility, the amount, evidence required and the claim process in writing. Do not assume that every cancellation charge will be covered.
3. Confirm the working setup
Tell the new provider and your EPOS supplier which software and version you use. Confirm the exact counter, table-payment or ordering functions required; one supported feature does not mean every feature is available.
- Agree who supplies and configures the terminals.
- Check connectivity at each point where customers pay.
- Confirm any EPOS work, licences and additional charges.
- Make sure the team knows who to contact if either the till or terminal has a problem.
4. Agree and test the changeover
Choose a suitable time with the providers. Once the application and required setup are approved, agree the installation, training and test steps. A provider switch should have a named person responsible for each part of the work.
- Follow the provider’s process to check a payment, receipt and any required refund function.
- Check that supported integrated payments record correctly against the till.
- Confirm how to view transactions and reconcile the first settlements.
- Complete the agreed cancellation and equipment-return steps, retaining confirmation.
5. Review the first statement
Check the first full statement against the written proposal. Query unexpected charges promptly and keep cancellation and return records from the previous setup. Allow for the timing of final old-provider charges when reviewing the changeover month.
Healco can help Irish businesses review the proposal, coordinate compatibility checks and agree the next steps. Actual approval, delivery, installation and switching times depend on the providers and your requirements.
Common questions
Should I cancel my current provider before applying?
Check the contract and notice requirements first, but coordinate the cancellation date with approval and readiness of the new setup. This helps you plan continuity of payments and understand any overlap in charges.
Can Dojo contribute towards exit costs?
A contribution may be available subject to eligibility and provider terms. Ask for written confirmation of the amount and claim requirements for your business before relying on it.
Can I keep my existing EPOS?
That depends on the exact software, version and features you need. We can check the supported connection with your EPOS provider before recommending a change.
Sources and next reading
Provider information checked 24 September 2026. Confirm the rates, terms and available features for your business in the written proposal.