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Fewer manual payment errorsReported in Guapo’s Dojo case study

Hospitality · Guapo

Keeping a busy lunchtime queue moving.

Derry, Northern Ireland

The challenge

At Guapo, a busy Mexican takeaway in Derry, manually entering amounts and spotting declined payments could be difficult during a rush.

What changed

Owner Claire Mankoo describes how linking the till to Dojo helped the team capture the correct amount, see payment results sooner and keep the lunchtime queue moving.

For your business

Look at the full journey from entering a sale to handing over an order. A connected till and terminal can help staff confirm the right amount and payment result.

Read the full Guapo story on Dojo (opens in a new tab)

Source: Dojo · Published 24 January 2024

75% reduction in shrinkageReported by this store in Dojo’s January 2024 case study

Retail · MACE at Royal Victoria Hospital

A clearer checkout. Fewer missed payments.

Belfast, Northern Ireland

The challenge

In the open-plan MACE shop at Belfast’s Royal Victoria Hospital, customers could leave before staff realised a card payment had been declined.

What changed

The store connected its tills and Dojo terminals, giving staff clearer payment indicators. In Dojo’s case study, the retailer reported a 75% reduction in shrinkage. The owner also described using the Dojo app to check transactions remotely.

For your business

A fast checkout still needs a clear payment confirmation. Review how your team handles declined payments and how your till and terminal work together.

Read the full MACE story on Dojo (opens in a new tab)

Source: Dojo · Published 24 January 2024

These are Dojo customer case studies, summarised by Healco. Reported results relate to the individual businesses and are not guaranteed outcomes. Product availability, terms and integration features may differ between Northern Ireland and the Republic of Ireland; we’ll check what suits your setup.